3WATCHES RETURN POLICY
Return for Refund Policy
3Watches.co.uk will gladly accept the return of new, unused, and undamaged merchandise within 28 days from delivery date.
- The returned merchandise must be in its original condition and accompanied by the packing slip included in your order, the original warranty, as well as the original documentation and packaging; otherwise the return will not be honoured.
- Original condition means that there are no scratches, marks or blemishes on the product and the security tags are still attached. The product must not have been sized or altered in any way.
- We will provide a pre-paid shipping label. To request a pre-paid return for refund shipping label, go to the Return for Refund Process.
- Once your return to 3Watches is received, reviewed and inspected (usually within 48 hours of receipt), your refund will be processed. A credit will be automatically issued to your original form of payment within 7 business days. Please note, depending on your financial institution, it may take an additional 2-10 business days for your credit to be applied and posted to your account.
- Gifts with Purchase - Free or discounted items shipped as promotional gift with purchase must be returned along with the qualifying item in the original condition as described in the Standard Return Policy. The retail value of a gift with purchase not returned with the qualifying item will be deducted from the refund or credit amount.
- Damaged Box or Damaged Product If you receive damaged or incorrect item(s), contact a Customer service no later than 5 business days of receipt of your shipment to make the necessary corrections. If there is extensive damage to the box, refuse delivery and contact a Customer service team immediately at 08005999395.
- Refusal of Delivery If a package is refused for delivery, outside of arriving damaged or in a damaged box, the customer will be responsible for actual shipping charges incurred by 3Watches.co.uk Once we receive the package back in our warehouse, we will issue a credit to the original form of payment for the purchase price less the actual shipping cost of shipping the package to you.
- Incorrect Shipping Address Provided Packages that are returned because of an incorrect address provided by the customer will be subject to additional shipping charge. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. Requests for packages to be reshipped will be subject to a reshipping fee. If the package is returned and customer has not contacted a Customer service team the order will then be refunded back to the original form of payment.